Privacy Policy
Last updated: 15 October 2026
1. Introduction
Mittermaier Consulting Services (MCS) respects your privacy and is committed to protecting personal information collected through this website.
Mittermaier Consulting Services is a consulting brand operated by Eptoscore (Pty) Ltd, a company registered in South Africa.
This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable data protection legislation.
2. Responsible Party and Contact Information
The responsible party for personal information processed through this website is:
Eptoscore (Pty) Ltd
Operating as Mittermaier Consulting Services
Unit 2, Searle’s Manor
64 Bland Street
Mossel Bay, 6500
South Africa
Telephone: +27 82 441 2561
Email: info@mandpconsulting.com
Website: www.mandpconsulting.com
Privacy-related enquiries and requests may be submitted using the contact information above.
3. Personal Information We Collect
We may collect and process the following categories of personal information:
- Contact information: Names, email addresses, telephone numbers, company names and other details voluntarily submitted through our website or correspondence.
- Business enquiries: Information supplied when requesting engineering, consulting or project-related services.
- Technical information: Internet Protocol (IP) addresses, browser information, device information, website access records and technical logs generated during website use.
- Communications: Records of correspondence and enquiries submitted to MCS.
We limit the collection of personal information to what is reasonably necessary for legitimate business, administrative and website operational purposes.
4. Purpose of Processing Personal Information
Personal information may be processed to:
- Respond to enquiries and requests for information.
- Communicate with prospective and existing clients.
- Prepare proposals and facilitate the provision of engineering and consulting services.
- Maintain and improve website functionality, security and reliability.
- Maintain appropriate business and administrative records.
- Comply with applicable legal and regulatory obligations.
Personal information is processed on an appropriate lawful basis under POPIA, including where necessary for contractual or pre-contractual activities, legitimate business purposes, compliance with legal obligations or consent where required.
We will not use personal information for unrelated purposes without an appropriate lawful basis.
5. Website Contact Forms and Email Communication
When you contact us through a website form or by email, we process the information supplied to evaluate and respond to your enquiry.
Providing this information is generally voluntary. However, without sufficient contact information, we may be unable to respond or provide the requested services.
Information received through business enquiries may be retained where reasonably necessary for correspondence, proposal preparation, contractual administration, recordkeeping or applicable legal obligations.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, security and performance.
Cookies are small data files stored on a visitor’s device by a website or associated service.
Where optional analytics, third-party content or other non-essential technologies are used, these will be managed in accordance with applicable privacy and consent requirements.
Visitors can manage or restrict cookies through their browser settings and any consent controls made available on the website. Disabling certain cookies may affect website functionality.
Google Analytics
Our website uses Google Analytics 4 (GA4), a web analytics service provided by Google, to help us understand how visitors interact with our website and improve its content and functionality.
Google Analytics may collect information about website visits, pages viewed, interactions, device and browser characteristics, and other usage information. Cookies and similar technologies may be used for these purposes.
Google Analytics is activated only when a visitor provides consent for optional analytics cookies through our website’s cookie-consent controls.
Information collected through Google Analytics may be processed by Google outside South Africa, subject to applicable data protection requirements and safeguards.
Visitors may decline optional analytics cookies without affecting access to the website and may change their preferences through the available cookie settings.
Further information about Google’s privacy practices is available at https://policies.google.com/privacy.
Google reCAPTCHA
Our website uses Google reCAPTCHA v2, a security service provided by Google, to protect our contact forms against spam, automated submissions and misuse.
When visitors access or interact with a form protected by reCAPTCHA, technical information such as IP addresses, browser and device characteristics, and interaction data may be transmitted to Google for security verification.
Google reCAPTCHA is used for website security and spam prevention and operates separately from our optional Google Analytics service.
Information processed through reCAPTCHA may be transferred to and processed by Google outside South Africa, subject to applicable data protection requirements.
For further information about reCAPTCHA and its processing of data, visit https://cloud.google.com/recaptcha/docs/faq.
7. Hosting and Third-Party Service Providers
Our website is hosted through an external web-hosting service provider.
Technical and administrative information may be processed by service providers involved in website hosting, email delivery, website maintenance, security and other business-support services.
We may disclose personal information to appropriately authorised service providers where reasonably necessary to deliver services or maintain our operations.
Such processing must be subject to applicable legal requirements and appropriate confidentiality and security safeguards.
We do not sell personal information to third parties.
8. International Processing and Data Transfers
Certain technology, communication or business-support service providers may process information outside South Africa.
Where personal information is transferred internationally, we will ensure that the transfer is undertaken on a lawful basis consistent with the requirements of POPIA, including section 72 where applicable.
9. Retention of Personal Information
Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, unless a longer period is required or permitted by applicable law.
Retention requirements may depend on the nature of the information, contractual relationships, statutory recordkeeping obligations and legitimate business requirements.
When information is no longer required, it will be securely deleted, destroyed or de-identified as appropriate.
10. Information Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, unlawful processing, disclosure or alteration.
While appropriate security measures are maintained, no internet-based communication or electronic system can be guaranteed to be completely secure.
Where a security compromise occurs, applicable notification requirements under POPIA will be followed.
11. Your Rights
Subject to the provisions of POPIA and other applicable legislation, you may have the right to:
- Request confirmation of whether we hold your personal information.
- Request access to personal information held about you.
- Request correction or updating of inaccurate information.
- Request deletion of information where legally appropriate.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint concerning the processing of your personal information.
Requests may be directed to info@mandpconsulting.com.
We may request reasonable verification of identity before processing certain requests.
12. Complaints
If you have a concern about how your personal information is handled, please contact us first so that we can investigate and address the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
eServices: https://eservices.inforegulator.org.za
Telephone: +27 10 023 5200
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business operations, website functionality, service providers or applicable legislation.
The latest version will be published on this website, together with its revision date.
